SHIPPING & RETURNS
Depending on several factors like destination and the availability of your item(s), production turnaround may vary. Almost all orders are shipped within 3-10 business days from the order submission date in Printify.
Why is my order taking so long?
Reasons for orders being in production longer than usual could include:
The product is out of stock and needs to be ordered in. (If the delay is just a few days, we are not always informed. Your Patience is great appreciated.
The order did not pass the post-production quality check and needs to be re processed to ensure that only the highest-quality product is shipped out.
If there is an issue with an item in the order, the whole order will be delayed.
Large orders of 12 items or more may take additional production time.
If your order has not been updated or shipped after 7 business days from submission, please submit an inquiry through to firstname.lastname@example.org
Orders are sent to production only after payment for the order is received. If you have a linked credit card or sufficient balance, your orders are sent to production according to your order approval settings.
RETURNS & EXCHANGE POLICY
Once an order has been sent it is sent to our fulfillment facility and you can no longer change any details or cancel it. If the shipment details were incorrect, or the customer ordered the wrong item or quantity, Regally Insane is not responsible and will not offer replacements or refunds. You are responsible for submitting the right information for your order.
In case a replacement order is arranged, there is no need to send the original order back to us.
If issues arise with a replacement order, we can offer you a refund to your Regally Insane Balance, which later will automatically cover the production and shipping costs of new orders or it can be withdrawn to the same payment source where it initially came from anytime.
Please feel free to contact Regally Insane with all the necessary information and photographic evidence for investigation, and we will do everything possible to correct the situation and provide the most suitable solution to you, depending if the replacement or a refund is eligible or not.